FAQ’s

What is the best way to prepare my carpet for a professional cleaning? 

It’s a good idea to vacuum before we arrive and make sure that toys are picked up from the floor. We carefully move all reasonable furniture and put it back in place. However, we do ask that you remove all breakables such as lamps, knick-knacks, and photo frames. 

What is the normal dry time after the carpets are cleaned? 

Typically, if there is ventilation in the room or it is a warm day, anywhere from 3-6 hrs depending on what type of carpet and conditions. There are some systems that don’t use steam cleaning and never get the carpets wet. 
Drying time depends on some variables such as the thickness of pile and fibers, the weather conditions and the air circulation in your home. The normal drying time is from 4 to 6 hours. With our “Quick Dry” process drying times can be reduced by as much as 50% of normal. 

How often should my carpet be cleaned?

Doctors recommend that people with allergies and Asthma wash their carpeting, drapes and upholstered furniture every 3 to 6 months. Vacuuming alone will not do the trick. Professional cleaning is the key to killing dust mites which is the number one cause of allergens in the indoor environment. We recommend cleaning residential carpet with medium traffic area at least once a year. 

Can all Stains be removed? 

That is the million dollar question and the difference between a happy customer and a dissatisfied one. Of course there are permanent stains that can never be removed and should be addressed by your carpet cleaning professional once he looks at it. Pet urine stains, any type of artificially colored stains and many others are nearly impossible to remove but can be lightened. Stain kits are available to remove these stains but once again there are factors involved as far as longevity of the stain, volume and carpet color as well. 

How do I treat spills and stains ? 

First scoop up any solids that have been spilled. (Loose potting soil, any solids that can be lifted. Then blot the area with white toweling. Be careful not to smudge the spot. Try our a professional stain spotter and remove the stain following the directions on the bottle. If you cannot remove the stain , call us Dade: 305-503-5868 Broward: 954-671-1050 

Are carpet cleaning chemicals harmful to my children or pets? 

There are hazardous levels too all cleaning chemicals used from good to worse but there are also all natural chemicals that are being used. Ask your carpet cleaning professional on what type of chemicals they use. 

Is there a difference in what type of carpet you clean? 

There is definitely a difference in what type of carpet is being cleaned and what level can be extracted. For example; Berber carpets tend to clean very well but normally have reappearing stains in the next few days after they are cleaned. Also, the frieze type of carpet can hold moisture so it must be cleaned a lower psi and done over more frequently or have an air mover readily available to dry after it has been completely cleaned. So there are differences and those should be addresses at the initial phone conversation with customer or when an estimate is being done. 

Do you move furniture? 

Yes. We will move most seated furniture and tables (sofas, chairs, tables etc). We cannot move pianos, beds, entertainment centers, computer desks, armoires etc. 

Should I move anything? 

Yes, you should remove from the areas being cleaned, all knick-knacks and breakables. Pictures, lamps, etc., from tables that are to be moved.

Will your services help my allergies? 

Yes, having your carpet and upholstery cleaned removes many allergens and other pollutants and makes your air easier to breathe.

Will you remove all my stains? 

The difference between a spot and a stain: 

Spot – is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods. (The material is on or around the carpet fiber). 

Stain – is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The material has penetrated soaked into the fiber and has changed the color or damaged the fiber itself). 
Some stains may be very difficult or impossible to remove.